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Help! I'm missing an item from my order..

We encourage customers to inspect the contents of their package(s) upon delivery. If any items are missing, please contact us within 72 hours. Any missing item inquiries will not be entertained after this time period. Unfortunately due to the high shipping cost, any missing items will be automatically refunded (missing items will NOT be shipped separately) once the investigation is completed.

Help! I received a damaged package..

If you received a damaged package, you can do one of the following:

    1. Refuse Delivery on the basis that the package is delivered as damaged. 
      1. Send an email to along with the Order# & damage details.
      2. We will file a claim with the shipping carrier for the damaged package and either refund the order or send out a replacement package.

    2. Accept Delivery & note it down as proof with the shipping carrier, at the time of acceptance.
      1. Keep the package aside & take pictures of the damaged package and any damaged goods.
      2. Send an email to along with the Order# and the pictures showing the damage.
      3. Once we've received the proof of damage, we will follow up with the shipping carrier to file a claim for the damage and refund you for the damaged items.
      4. It is imperative that none of the damaged items are used until the full investigation is complete. If any damaged items are used, we will be unable to issue a refund.


But i don't want to return, can i exchange for another similar product?

We are only set up to arrange returns and not exchanges.

What is your Return Policy?

If you received the wrong product, faulty or damaged item, please email within 30 days of the order date, to ensure you have plenty of time to take advantage of our 30-day return policy.  We will gladly issue a refund, once the investigation is completed.

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